Versand
UK shipping
All products are made in Scotland and shipped from either Edinburgh or Hawick in the UK and are dispatched within 2 working days.
All orders are usually shipped by RoyalMail - Please let me know if you would prefer a different method - Happy to try and accommodate.
Standard delivery is Royalmail 2nd Class, or Tracked 48, Express is Tracked24
If you have not received your order within 8 business days of me posting please get in touch.
International shipping
All International orders are shipped via Royalmail who hand over to your local postal carrier. and are fully trackable.
Delivery times are estimates and delays due to customs delays are outwith my control but I will do everything I can to help.
Normal delivery times
Europe: 1 - 2 weeks from despatch
USA 1 - 2 weeks from despatch
Canada and Australia - 1-2 weeks from despatch
Rest of the World: 1 - 3 weeks from despatch
If you have not received your order within 25 business days please get in touch.
International Customs
USA updates - As of the 29th August all orders entering the USA are now subject to tarriffs/customs duties. These are calculated at checkout and paid in advance, so you have no extra fees to pay on delivery.
EU VAT - I am currently not registered to accept EU VAT payments, so any orders to the EU will likely have VAT and admin charges applied by customs. If you purchase through my ETSY store they will charge the VAT upfront and you should have no further charges through customs. https://www.etsy.com/uk/shop/ScottishCashmere
All other countries
Any customs duties or taxes are payable locally. Most countries have a minimum order level so low value orders are not normally taxed, but if you want confirmation happy to try and confirm.